ServiceViews™
Scheduling is difficult, missed inspection dates occur, angry customers are calling. You know that putting out these fires eats up time and profits. The ServiceViews™ designers know too, because they are in the fire detection, suppression, and protection service business. Let ServiceViews™ help you minimize the chaos and maximize your profitability.
ServiceViews™ software suite includes 75 primary applications in an enterprise software system which provides many benefits for those companies employing a field service force. Whether you have technicians, engineers, consultants or other individuals charged with providing services to customers, clients or subsidiary organizations, you can benefit from implementation of XLNT Software Solution, Inc.'s ServiceViews™ software suite.
Streamline Organization Service Operations
with theTReX ServiceViews™ Suite
Modular Enterprise Software
for the Service Industry.
Collaboration
ServiceViews™ software suite is a collaboration product. Because of its design, you can share information with customers, vendors, contractors and other important partners, and allow these partners to access data you manage for them, or to access work product and enterprise information you determine to be appropriate for sharing. Your clients can check scheduled service calls, the status of service contracts, work tickets and even create records for emergency service calls.
Accessibility
ServiceViews™ provides an equipment record for each of your customers' systems or pieces of equipment including sub-components. Each of the items in the record may have specific technical information required by the inspection or service technician in the field. With ServiceView™, your field service technicians can have real-time access to this technical information at any time and in any location. Eliminate costly phone calls in which a back office clerk has to access and convey information to the technician, or has to print and fax or send documents each time the technician is on a service call. Now the information is up-to-date and accessible when and where needed, saving you time and money.
Visibility
Due to its open and transparent design, data, and more importantly, information visibility is enhanced. ServiceViews™, when used as the back office enterprise system, allows visibility to your employees, vendors, service partners and clients of the information you choose to share, or information access that the clients license from you. This visibility is accomplished through XLNT ServiceViews™, a web browser based application to be used in concert with ServiceViews™.
Application Modules
- Accounting Administration
- Accounting Department
- Accounting Management
- Administration Department
- Administration Management
- Employment
- Engineering Administration
- Purchase Warehouse Administration
- Purchase Warehouse Department
- Purchase Warehouse Management
- Sales Administration
- Sales Department
- Sales Management
- Service Administration
- Service Department
- Service Management
- Technician Field Service
- Universal Applications
Popular Core Product Applications
A Solid Business Foundation for the TReX framework
Purchase Applications
Take your warehouse management all the way from creating items to servicing items in the field. Purchase Warehouse applications allow you to set up your business products.
Create product types
- Define your products for re-use and services.
- Link financial data to estimate new jobs.
Create product inventories
- Account for the products that you sell and service.
- Assign inventory locations for multi-warehouse organizations.
Define product services
- Assign product service/inspection frequencies.
- Drive work ticket generation and inspection checklists.
Item Maintenance - Application which stores product type information for later use.
Labor Management - Store employee information, assign departments, skills, certifications, and even assign security roles when setting up application views.
Accounting Applications
Keep track of your business financing in a flexible way.
Manage your customer information
- Define your products for re-use and services.
Establish credit and integrated payment tracking
- Customer payments for items and services can easily be received and processed for outstanding customer invoices through the accounting applications.
Keep track of your billing cycles
- Assign both service and billing frequencies to each of the product types you service.
Service Applications
Perfect for storing and reporting on your serviced devices. Logbooks are created for inspections which can then be customized to provide reporting mechanisms for even the most complex of client needs.
Schedule tickets and assign your workforce
- Track complex employee work ticket information.
Track your job progress and employee productivity
- Give your back office service team the tools they need to follow, in real time, the progress of each and every job.
Customize reports for your logbooks
- Define the report format(s) that will then be automatically applied to completed inspection data.
Tech Schedule Application - A visual representation of your employee daily movement.
Universal Features
All applications are housed or presented in the XLNT UBB© or "Universal Business Browser" while appearing to be a traditional back office application interface the UBB is a true browser allowing secure remote application access from any internet connection, wireless browser capable device, or network appliance.
Each application includes both a summary table with a simple listing of the records in the table as well as a work bench or traditional application interface for data entry. All applications have a document tab and an image tab allowing any number of documents and images to be stored with the record.
A common set of user access conventions is utilized across applications, insuring a short learning curve and consistent user experience.
User management capabilities make the applications ideal for sharing with customers and vendors alike.